The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990 and provides consumers with a free, impartial and independent alternative dispute resolution service.
Please click link for our In House Complaints Procedure.
The Association of Residential Letting Agents is the UK's foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees.
The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Our members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and letting, property management, business transfer, auctioneering and land.
Under the provisions of the United Kingdom Housing Act 2004 every landlord or letting agent that takes a deposit for an assured short hold tenancy in England and Wales must join a tenancy deposit scheme.
In England, it is a legal requirement from 1st April 2019 that all letting agents and property management companies to be a member of an approved Client Money Protection Scheme.
Client Money Protection (CMP) protects landlords’ and tenants’ money should a Propertymark Protected agent misappropriate their rent, deposit or other client funds.
Please click link for CMP certificate
